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FAQ

  • Where can I download Nocpix App?

    Hello Please download it from the following address Nocpix App:
    Android: https://play.google.com/store/apps/details?id=com.it.inlumentech
    IOS: https://itunes.apple.com/cn/app/id6566172119?mt=8
    For more APP information please click here to overview.

  • Which versions of the system are compatible with the app?

    The App is compatible with Android devices running version 6.0 or above, and iOS devices running version 13.0 or above.

  • How to connect my Nocpix device to my phone?

    1)Turn on the Wi-Fi on your Nocpix device.
    2) Turn on Wi-Fi in your smartphone settings.
    3) Select the network with the product device name in the phone. Click “Connect”. Please ignore the “Weak signal” and “No internet connection” messages (if any) .
    4) Enter your device's password in the prompt box. The default password is 12345678.
    5) Start Nocpix on your phone. Press the Connect the Device button.

  • How to ensure your device successfully connects to the APP?

    Check the View Finder function on the Nocpix APP, if it works well, it means your device succeeds in connecting to the APP.

  • ls it possible to connect my Nocpix device to two mobile devices simultaneously?

    No, you can only connect one device at a time.

  • Can the app add multiple devices?

    If you want to add another device, you need to disconnect the previous device, but you can see the details of all the devices that have been connected to the APP.

  • Why can't my phone connect to the APP?

    Please try the following troubleshooting methods:
    1) Re-install the APP.
    2) Connect the device to another smartphone.
    3) Please choose forgot the device Wi-Fi password, reconnect to the device, and reinput the password.
    4) Check your APP, make sure your phone has gave full permission to Nocpix APP.
    5) Please turn off all VPN or data streams on your phone and try the APP again.
    6) Turn on the airplane mode of the phone, then open Wi-Fi and connect to the device.
    7) Reset the device to factory setting.

  • What's the Wi-Fi password for the device?

    The default password is 12345678.

  • How do I reset the device's Wi-Fi password through the app?

    Please select Viewfinder, and then open the Settings icon in the upper right corner, the interface for changing the Wi-Fi name and page will appear, as shown in the picture.

  • What are the main features of Nocpix?

    Key features include:
    • Real-time Image Transmission: View infrared thermal images in real-time via wireless connection, capturing every temperature detail to keep you ahead in your hunt.
    • Remote Device Control: Adjust your thermal imaging device settings directly within the app, including brightness, contrast, and color modes, ensuring optimal vision.
    • Ballistic Calculation：Helps shooters make precise judgments, adjust shooting parameters, and ensure projectiles accurately hit the target.
    • Recording and Playback: Easily capture critical thermal imaging footage, with support for local image and video saving and playback, allowing you to review each hunting session.
    • Firmware Update Support: Effortlessly update the firmware of your thermal imaging devices through the app, ensuring your equipment stays up-to-date with the latest features.
    • Multi-language Support: The app supports 14 languages, offering a seamless experience for users around the globe.

  • Is this APP available to all Nocpix devices?

    Yes.

  • How to update the firmware on my Nocpix device using the APP?

    1）Open the Nocpix App and check the "Device" information.
    2）Exit the interface, disconnect the WIFI and connect to the Internet.
    3）Select "Check Device Upgrade".
    If an available firmware update is displayed, download it. If there is no available firmware update, it means there is no update currently available.

  • How do I synchronize the device time using the app?

    1) Open the Nocpix App and select the "View finder".
    2) Open the Settings icon in the upper right corner.
    3) Select "Time Synchronize".

  • I have connected the Wi-Fi of the App, why can't my phone access the Internet?

    When the smartphone is connected to the thermal device Wi-Fi transmits data, and does not have the function of connecting to the Internet.

  • Can I buy directly from you? / Can you send me a price list or no middleman quotation?

    No, direct purchase is not possible because we only sell through our official distributors. For exact prices/quotation and availability, please find your local distributor here.

  • If I just live or travel in other country, can I buy directly from here or I have agency here who can order for me?

    Hello, for exact quotation and purchase policy please send your dealer or distributor request information here.

  • There is no distributor or dealer in my country. How can I purchase?

    Hello, we only sell through our official distributors or dealers, so you could not buy our products in this case, and if you are a company, please send us your details here to discuss possible purchase as a reseller of InfiRay.

  • Can I buy from a distributor located in another country?

    Hello, we recommend that you only make direct purchases from your local distributor. This way, you can receive all kinds of support and services locally and in your language. You can send a request for information to your dealer or distributor here.
    Please note that most digital and thermal devices, especially riflescopes, are sold under a special license which means they are not allowed to be moved from one country to another, even within the EU. Also, warranty service may is only possible in the country of purchase.

  • Can you send me a catalog or brochure?

    Hello, You can find all our products catalogs here. A pdf catalog or brochure is downloadable and overview here.

  • I am not able to buy your product due to a long leading time. What should I do?

    Hello, due to the high demand for most of our products recently, so the shortages in certain markets is possible, but you can contact your local InfiRay distributor for detailed product and delivery time information.
    You can send your dealer or distributor request information here.

  • When will you start selling the new product you announced recently?

    Hello, product announcements in the certain market will be made by the local InfiRay distributor, please contact and consult them for an update.
    You can send your dealer or distributor request information here.

  • I want to buy a product forbidden in my country (for example, thermal riflescope/front attachment).

    Hello, We are company that strictly abides by local laws, regulations and sales policies and we sell through our official distributors oversea, if you are interested in our products that are not forbidden in your country, you can contact and consult your local Nocpix distributors for more information.
    You can send your dealer or distributor request information here.

  • Do you offer any discounts or buying on instalments?

    Hello, we sell through our distributors and dealers, for exact purcharse policy please contact and consult your local distributor for this information.
    You can send your dealer or distributor request information here.

  • Do you sell refurbished or reconditioned devices?

    Hello, no, we do not supply any refurbished or reconditioned devices or products, if you are interested in our thermal imaging or night vision products, you can send your dealer or distributor request information here.

  • Do you sell your products to the military?

    Hello, no, we do not supply the military because our products do not meet military standards and are intended only for civil purposes such as hunting, security, monitoring and other civil fields.
    For the civil interest, the customers can send the dealer or distributor request information here.

  • I have lost my eyepieces or objective covers, where can I buy them from?

    You should contact the local distributor or agent and buy from them.

Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service.

Warranty period

Starting date of warranty period:

  • The warranty period for products purchased through an Nocpix certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;
  • If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from Nocpix manufacturing.

Type

Content

Time Limit

Devices

Main body

3 Years

Accessory

Battery

2 Years

Conponent

Detector

10 Years

Special note: This is the standard warranty period for Nocpix products. Specific details are subject to the terms outlined in the purchase and sales contract.

 

The following conditions do not belong to the scope of free warranty

  • The device nameplate and SN bar code are damaged and cannot be identified.
  • Any modification, disassembly, or repair not authorized by Nocpix is prohibited.
  • Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.
  • Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.
  • The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.
  • Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.

General

  • Why the device will not turn on?

    Battery is low or completely discharged. Please charge the battery first.

  • Why the device cannot connect to the Windows computer?

    The cable is not properly connected or the cable is damaged. Please check the cable to ensure it is properly inserted into the port on the device. Or replace the cable.

  • Why the device cannot connect to the MacBook?

    For MacBook, please install the drive first: https://openmtp.ganeshrvel.com/.

  • Why my image is too dark?

    Brightness level is too low. Please adjust screen brightness.

  • Why can my phone/tablet PC not search for the device's Wi-Fi signal?

    Smartphone or tablet is out of range of a strong Wi-Fi signal, or there are obstacles between the device and the smartphone. Please relocate the device until Wi-Fi signal is stable.

  • What is the maximum observation distance or detection range of the products？

    The maximum observation distance or detection range varies according to the specific product models. For more information, please refer to the parameter table provided on the product introduction page available here.

  • Is it possible to borrow or review the product before purchasing it to see if it will fit on my gun?

    We recommend that you contact the local Nocpix distributors for the service and assistance. You can send a request for information to your dealer or distributor here.

  • Can the products be used in bad weather, such as sand, clouds, rain, and snow?

    Thermal imaging devices work by detecting temperature differences and mapping objects to create thermal images on a screen. They can typically be used in adverse weather conditions, although their effectiveness may depend on the severity of the conditions.

  • Will the device break if it accidentally falls?

    Our products are designed to prevent falling during the manufacturing process. However, it's recommended to take extra precautions to prevent accidental falls during use by using the neck strap and other anti-fall measures.

  • If my scope or monocular does not have sufficient battery while outdoors, what should I do?

    All Nocpix thermal monoculars or scopes support a battery life of at least up to 4 hours, for some models they supports up to 10 hours of working time. Besides of that, you can bring more exchangeable power bank or spare battery with yourself.

  • Why is the image blurry but the interface icon is clear？

    The lens is out of focus or there is dust or ice or condensation on the internal and external optical surfaces. Please adjust the image sharpness by rotating the objective lens focus ring or wipe off the outside optical surfaces with the included lens cloth or let the device dry by leaving it in a warm environment for at least 4 hours.

  • Why is the image quality worse under low working temperatures compared to normal working temperatures?

    When the temperature is above zero, the observed object (environment and background) will heat up differently due to different thermal conductivity, resulting in a high temperature contrast and crisper image quality. At lower temperatures, the object being observed (the background) is usually cooled to roughly the same temperature due to a greatly reduced temperature contrast, resulting in poor image quality and lack of detail.

  • If my picture appears to have a double shadow, how can I address this issue?

    To address this issue, please close the lens cap and utilize the background correction function. You can find all manuals for Nocpix products here.

  • How to set the time for the device?

    Connect the device to the APP via WIFI, then on the Device, click View Finder, you can find the Preference setting in the upper right corner, click Time synchronization,the time is automatically synchronized to the device.

  • Can the lasers in devices harm the human body?

    The lasers produced by our products are safe for human eyes and do not have any adverse effects on human skin, etc. However, it's still recommended to avoid pointing the laser directly at the human body, especially the eyes.

Thermal Imaging Scopes

  • I am using a .308 caliber. Can this scope be used for it? (Does it have Point of Impact resistance?)

    All scope series products support a maximum bullet caliber of 0.375H&H Magnum, which can handle up to approximately 6000J of energy.

  • How does it fit on a rifle? Is the Picatinny rail supported?

    The sight scope series products come packaged with Picatinny rail accessories and an installation reference manual. For a complete product manual or quick start guide, please review and download here.

  • Are there reticles available for sight scopes? What are the styles?

    All sight scopes offer reticle options, and you can find detailed information on the reticle definitions for each product in the product description.

  • What should I do if I can't achieve precise shooting with the product outside?

    We recommend that you install, debug, and calibrate the devices step-by-step according to the manual instructions. If you are unsure whether the procedure is correct, please contact your distributor or product supplier for professional technical guidance.

  • Why does the reticle move after shooting?

    The scope may not be securely installed, please readjust the scope system.

Thermal Imaging Monocular

  • Can I see the birds in the trees with the scopes？

    Yes, the thermal scope's target highlighting mode (one of the color palettes) is better for bird observing.

  • How much can I enlarge or zoom in on the picture?

    The magnification of the objective lens is typically shown in the product specifications table provided on the product introduction page.

  • Do thermal scopes have laser rangefinder?

    The Vista series of thermal scopes have laser rangefinder functions, but due to various country-specific laws, this function may be removed in some national versions. It's recommended to consult with the distributor or reseller for more information.
    You can send your dealer or distributor request information here.

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